MEMBER HUB
Welcome to the Rattler Fitness Member Hub. This is your essential resource for managing 24/7 access and understanding our facility standards. Below, you’ll find everything you need to set up your Kisi digital keys, review our gym policies, and ensure a seamless experience every time you step on the floor.
- What are your hours?
Rattler Fitness is open 24/7 for members, so you can work out on your schedule — early mornings, late nights, or anytime in between. - Do you offer memberships for families?
Yes! We welcome members of all ages and offer family-friendly membership options so everyone can stay active and healthy together. - Do I need experience to join?
Not at all. Our gym is designed for all fitness levels — from beginners to experienced lifters. Everyone can train safely at their own pace. - What kind of equipment do you have?
We have a full range of cardio machines, free weights, strength-training stations, and functional fitness equipment — everything you need to reach your fitness goals. - How do I sign up for a membership?
You can contact us through our website or phone to get started. Membership is quick, easy, and gives you 24/7 access. - Is the gym safe for kids?
Yes! We welcome families, but children should always be supervised by an adult while in the gym. - Do you offer guest passes?
Yes, day passes are available and can be purchased by signing up directly on our website. - How do I access the gym after hours?
Members are provided with secure entry credentials to enter the gym 24/7. Our staff can explain the process when you sign up.
Membership & Access
- Rattler Fitness is open 24/7 for members.
- Members must use the KISI app to access the gym. Your KISI credentials are personal and non-transferable.
- Memberships are non-transferable.
Code of Conduct
- Respect other members and staff at all times.
- No profanity, harassment, or disruptive behavior will be tolerated.
- Keep noise levels reasonable and use equipment responsibly.
Guests & Visitors
- Guests must be accompanied by a member unless otherwise approved.
- Guest passes may be available; contact the gym for details.
Children & Minors
- Children under 13 must be supervised by an adult at all times.
- Teen members (ages 13–17) must have a signed parental consent and waiver form on file.
- Running, rough-housing, or improper play is prohibited.
Equipment Use
- Wipe down machines and equipment when use is finished.
- Return weights, dumbbells, and other equipment to their proper place.
- Use equipment safely and according to posted instructions.
Cleanliness & Safety
- Food and drink is restricted to water bottles.
- Proper athletic attire and closed-toe shoes are required.
- Report any damaged or unsafe equipment to staff immediately.
Personal Belongings
- Lockers or storage may be available; Rattler Fitness is not responsible for lost or stolen items.
- Keep personal items out of walkways and workout areas.
Cancellation & Refunds
- Membership cancellations must be submitted in writing at least 30 days prior to the next scheduled payment date.
- No refunds are provided.
Emergencies
- First aid kits are available on site.
- In case of emergency, call 911 immediately.
- Emergency contacts must be on file with Rattler Fitness.
Policy Changes
- Rattler Fitness reserves the right to update policies at any time.
- Members will be notified of any changes via email or posted notices in the gym.
Step-by-Step Instructions:
- Purchase Membership: Sign up for your gym membership (monthly, day pass, etc.) through the gym website.
- Check email for invite: Look for an email from Kisi with a link to download the app and make note of the domain listed, you will need it later.
- Download the app: Using the link in the email, or the app store on your phone, download the Kisi app.
- Create an account: Open the Kisi app and create login credentials using the exact same email address you used for your gym membership, as well as the domain listed in the invitation email.
- Allow Location/Bluetooth access: Be sure to allow the Kisi app to access your phone location and bluetooth as these are needed for access. The app will typically prompt you to allow this access.
- Unlock the door: When you arrive, open the Kisi app, select Rattler Fitness if needed, and then tap the “Open Front door 108” button. You must be near the door for this to function properly. You will hear a soft noise when the door unlocks.
- Enter the gym: The door will remain unlocked for approximately 3 seconds, enter during this time. If you do not enter in time, tap the lock/unlock icon in the app again to retry.